Virtual assistant projects are everywhere…you just need to look in the right places for them.
If I’ve said it once, I’ve said it a thousand times, I believe that Virtual Assistance is the easiest way to earn money from home.
Starting out doesn’t have to be hard.
One of the biggest reasons people don’t get started is because they don’t know which services to offer.
Don’t get caught up in thinking you need to specialize or have a niche right away.
You just have to find the right fit!!!!
Here are some of my favorite Virtual Assistant services that you can offer as a beginner.
#1 Data Entry
First up is data entry.
Are you proficient at typing? Can you rock a keyboard? If so, you should add data entry to the list of Virtual Assistant services you can offer.
Data entry projects usually require you entering data into/from already existing systems. In some cases, you might literally be entering data from a stack of papers to a database.
#2 Email Management
This one is BIG and definitely one of the best virtual assistant services for beginners.
Email management is actually one of the first things many clients will hand off in their business.
Can you type well? Can you write a good email response? Can you digitally organize like a boss?
There are a couple of ways that email management works.
You could be going into your client’s personal inbox and organizing, responding, or filtering emails
Or, you could be using a customer service response system to answer customer service emails, such as Streak.
The list of helpful things you can do in email is really endless.
#3 Calendar Management
Personal Calendar Management
You could manage a client’s personal calendar.
This might mean using a calendar management system such as Calendly or Acuity.
With these tools, potential clients can book appointments with your client (or even you) without having to go back and forth via email on a good time.
Sometimes, you’ll even be responsible for setting appointments within the tool and you would be manually adding a meeting to the calendar.
You would also send daily recaps and reminders on what appointments they had and which ones are scheduled for the following day.
Editorial Calendar Management
Calendar management can be more than just setting up personal appointments for a client.
You might be tasked with updating and creating an editorial calendar. These are big picture calendars that include team schedules, publishing dates, social media content, and blog publishing schedules.
#4 Facebook Management
You already know how to use Facebook, right? Why not get paid for it?
Businesses have Facebook, and they need YOU!
They need somebody to post content, respond to messages, and respond to comments or questions.
You might also be responsible for coming up with content plans. Content plans basically state how often you’ll be posting, what they copy will say, and what graphics or videos will be used.
Maybe they already have posts and you just need to schedule them.
#5 Facebook Group Management
If you have Facebook skills, you probably haven’t stopped there!
You can offer Facebook Group Management as a service.
Groups might be big or small, but no matter the size, they need managed.
Many clients have groups but just don’t have the time or energy to manage them. As an admin for your client, the goal is to take some of the work off their plate.
You can create events for them, engaging posts, process member requests, and let new members in the group.
How to decide if something is a scam before it breaks your heart and the bank…
“It’s a scam”
“That sounds like a scam.”
“Stop trying to scam me.”
First things first, we need to make sure we understand what a scam is. Currently, any time someone feels like they don’t appreciate what you’re selling you can be accused of trying to scam someone. In the case of network marketers and multi level marketers they are accused of participating in pyramid schemes.
As virtual assistants we are somewhat vulnerable because our businesses are all based off of not having to work face to face and trusting that our potential customers are working towards a business relationship.
The first, and most obvious, red flag that indicates a scam is the offer, business, deal that is too good to be true.
You are not that special that this once in a lifetime deal is only going to work for you, belong to you, or catapult you to greatness. Offers such as:
“Copy information from a Google Sheet into a Google Doc, 200 entries, $1000.00 USD”
“Send inquiries to companies, work from your phone, 1 hour per day, $500.00 USD per day”
Do I know what these people are doing with those who apply and actually start working for them? No. No I do not. Why? Because I’ve not ever replied to those sorts of job postings. My gut always told me that they were not something I would want to be involved in.
A second red flag for a scam is making a lot of money for very little work.
Another scam, sending money back and forth between you and a client for “equipment” (see below)
The Money Switch (or money laundering scam)
You will see, on every job board and some Facebook groups, the person that posts looking for someone to work for them as a virtual assistant. There will be a long list of duties, reasonable pay, and an email address to reply to. Sounds legit, right?
So you reply to the email. Then you get a request for a Google Hangouts interview. But not over video ~ only via chat.
During the chat you will be asked to fill out paperwork that includes your social security number and direct deposit information. The potential client will then tell you that they are going to send you a check that you are to deposit. The check is usually for something around $3000.00 USD and you are told to buy equipment and that you can keep a few hundred dollars for yourself and send the remainder to the client.
These fake clients check out in some regards. They claim to work for a legit company that you can look up online.
A lot of newer virtual assistants fall for this scam. That’s how legit it looks.
Best advice? If you are going to take a chance with a client that sounds anything like this, please take whatever check they send to a bank that can look up the information before you deposit said check. Because if you deposit and withdraw to send to the scammer, you will be responsible for all of the money. Seriously. It’s money laundering and a huge problem.
Check out every potential client to the best of your ability by checking websites, the BBB, or ask around if they claim to be local.
Ask for references of others who have worked with the client if you have a bad feeling.
Meet face-to-face over Zoom or another app.
Ask questions. You are allowed to ask as many questions that you need to feel comfortable with a potential client. This is a business relationship.
Scams can be avoided by doing research, being diligent with questioning and using some common sense. If a client passes all of these tests and you still get scammed ~ that will be on them, not you.
Virtual assisting is an amazing opportunity to create a stable financial outlook, provide freedom to work whatever hours you’d like, and make valuable contributions to businesses.
But what does a virtual assistant actually do?
The simplest definition of virtual assistants is that they virtually assist businesses with administrative tasks. These tasks vary depending on the business or client. Some common tasks to all businesses include:
Email management ~ which is sorting a client’s emails and expediting the emails that need attention for the client
Calendar management ~ confirming that the client has their appointments organized and knows where they are supposed to be and when.
Customer service ~ this could mean responding to emails for the client, taking phone messages and responding, or answering questions via a phone call
Social Media ~ this one is gaining popularity with virtual assistants as a separate service but some are also including it in their basic service packages.
Virtual assistants can also complete tasks such as updating blogs, responding to comments on social media, work on processes and flows for the business, and sometimes even manage teams for the client.
The more specialized the skill set the more the virtual assistant can charge. This means that it really pays off if you decided to specialize in say, bookkeeping. You can sell your services at a much higher rate than a general virtual assistant.
Virtual assistants are generally independent contractors when they start out. This means that they work for themselves and any companies the work for are their clients. Some virtual assistants start out with a business license and create an LLC immediately before starting taking any clients. Either of these options are completely legitimate and depend on personal preference.
Pay and Training
A virtual assistant does not need a virtual assisting certification or any type of official documentation. While no specific education is required you must be able to perform the tasks that a client might need. This means that you should educate yourself on common virtual assisting tasks and continue to educate yourself whenever possible.
Pay as a virtual assistant varies along with the skill set that you supply as a virtual assistant. A new virtual assistant who has experience in admin tasks could start at $20/hour while a skilled tech virtual assistant could set their pay at $40/hour or more.
The skills needed to start out as a virtual assistant are fairly similar to the skills needed to land a traditional job as an administrative assistant.
Organized ~ VAs have to be organized to keep track of not only every client and the tasks do to them but each client’s unique needs
Communication ~ Because VAs work remotely communication is one of the most important qualities a virtual assistant needs. You must be willing and able to communicate with the client to determine their needs, set your boundaries, and keep projects flowing smoothly
Some Tech Knowledge ~ VAs need to have SOME tech skills or at least be able to run most commonly used software and applications.
Multi-Tasker ~ VAs must be masters of multi tasking especially if you want to take on more than one client.
Becoming a virtual assistant is a big commitment. You commit to yourself, your clients, and your business to be the absolute best you can be every day. Clients will rely on your skills for EVERYTHING. You may not think that organizing an email inbox is saving someone’s sanity ~ but the client who has been staring at 2,000 emails for a month will think you are the best thing since sliced bread.
Are you ready to become an in-demand, money-making, rockin’ virtual assistant?
Freelancers, whether you are applying for projects on a third party site such as Upwork or responding to an advertisement, usually send in proposals.
Proposals are important because they outline what you, the freelancer, can do to accommodate and accomplish whatever needs the client might have. A good proposal clearly defines the services that will be provided in a professional and cohesive way. This gives the client the feeling that you provide high-quality services.
It is important that your proposal shows that you:
Understand the needs and goals of the client
Offer the best alternative and best quality
You are open to communication and ideas that fulfil the needs of the client
Proposals should generally include this information:
Your name or business name and logo in a prominent place such as the header
You should address your potential client if you have a name. Otherwise, use an appropriate salutation
What project you are hoping to be a part of
Scope of services/description of services
Amount of time to complete services – if you are able to estimate based on the description of the project
Price of services
Why the client should select you
A proposal can be long or short depending on the needs of the client. For example, on Upwork you complete a “cover letter” then add your pricing in another section. In that situation you would use a shorter format generally. If you find a project post on Facebook, you would send a more detailed or formal proposal perhaps from a CRM such as Dubsado or even long form in a Google doc.
The important thing to remember is that you want to match the tone of the project poster. A very casual opportunity post probably doesn’t need a three page project proposal. Remember, clients are busy – they need you to get to the point and tell them exactly what you will do to help them.
Get to know your potential client
Analyze the project description as deeply as possible. When writing a proposal the first thing to remember is that the client only cares about how you can help them have an amazing result. Look for keywords within the description and reply to those concerns or hurdles and how you can help the client overcome them.
The job description will also help you decide on the format of your proposal. This means that a less formal job description doesn’t necessarily need a super formal proposal and it can be more casual; where a super formal description would encourage you to make your proposal more formal.
Highlight your strengths
You want to shine a spotlight on your skills, especially if you see that the majority of the descriptions are a perfect match for what you excel in.
Do not include irrelevant skills or experience in your proposal. The client, once again, only cares about how you can help THEM with their specific needs. Be clear on how your amazing skills have helped in specific ways in the past with other clients in other employment.
Grab their attention…
With a strong start. Potential clients will read a LOT of proposals. Don’t use a boring first sentence. Start with a strong lead on why you are perfect for the project. You can be more detailed further in the proposal but draw attention to how amazing you are quickly.
Name specific tasks, ideas, or considerations that you would bring to that specific project. Tailor each sentence to that specific project and give details on how you would assist in accomplishing the clients goals.
The Other Stuff
Proofread and spell check – there is nothing worse than losing a project because you didn’t take those extra 3 minutes to check your spelling
Create a template so that you can reuse the proposal – changing the wording, of course, based on each client. Templates help keep your branding consistent and you can plug in the different packages or services based on the client needs
Follow up – send a message if you don’t hear back from the client.
Need more help determining how to set up your back office as a virtual assistant? Check out the various courses I offer. Or join the Business From Home Mom Group to join forces with others starting their journey to get feedback on your proposal templates.
Upwork has gotten a lot of traffic, rumors, and questions about Upwork.
What is Upwork?
Upwork is a third party freelancer website. Potential clients post a project and then freelancers submit bids for that project. Every bid costs connects and each connect is $0.15 per connect. To bid on a project it can cost up to 3 connects so up to $0.45 per bid on a project.
There are also fees on any money you make. Depending on the length of your relationship with a client the fees will vary. Generally, you can count on paying 20% of your pay to Upwork as well.
Upwork terms of service require that if you find a client on Upwork you are paid only through their platform. This means that if you find a client you must use Upwork for payment. If you mention on the Upwork platform working or getting paid off of Upwork they will discontinue your account. Immediately. You will not be able to even retrieve any money owed. They take this very seriously.
Using Upwork has several advantages. The first advantage is that you are protected by their payment program. Any work you complete on Upwork is guaranteed because Upwork requires an escrow payment from the client. This ensures that you receive your pay – no matter what. No more ghosting from clients!
The other benefit of Upwork is that you are submitting bids to potential clients who are actually looking for freelancers. This means that the odds of you being hired on Upwork are much higher. This is a huge advantage to having to do your own marketing.
Paying a bit of your wages to Upwork makes all of us feel icky. No one likes to just randomly pay part of their wages to a third party company. It definitely sucks. How do you circumvent this? You simply increase your hourly or project payment. If you normally (off of Upwork) charge $30 then charge $35 on Upwork. If you normally charge $300 for a month of blog posts, charge $360. Clients are aware of the charge up on Upwork – and they appreciate the same protection of Upwork as well.
Scammers exist on this platform. They are everywhere and Upwork is no different despite their rigorous ability to check and double check both clients and freelancers. Here is what to look out for:
Clients who ask YOU for payment
Clients who say they are going to send you a check for equipment and instruct you to cash it then send them the difference
Non Payment-Verified clients
The other difficulty is the fact that some will try to low ball their payments. Always charge what you are worth ~ whether on or off of Upwork this rule holds true.
If you decide to get started….
You’ll want to have a great profile. Building a great profile that showcases your skills, personality, and experience is crucial to getting solid opportunities.
Use Smart Searching
Once you register you will see a job feed full of hundreds of projects that you can bid on. I suggest using the search feature to find projects relevant to your skills. Searching for virtual assisting will have more relevant results than just scrolling through. There are also filter options. I recommend using filters such as “payment verified” so that you only land on projects for which the client has had their payment method verified.
In order to bid on jobs you submit a Proposal. This proposal has a couple of parts. The first part is the cover letter, then your bid amount, and then the client may have questions specific to the project that they will ask.
The cover letter is very important as it is the first thing the client will see. In this cover letter you should keep it short and sweet while still showing your personality and skills. The most important thing to remember is that you need to keep it short. Why? Because potential clients don’t have time to read a novel when they are trying to hire someone to end the chaos in their lives.
Your cover letter should start with a greeting and then a brief explanation on how working with you will improve their business or solve their problem. Showcase your specific skills that will help this particular client succeed in their business. If their description isn’t clear feel free to ask questions to clarify what their needs are.
Be sure to show a little personality, as well. Are you easy to work with? A pro at all things project management? Say so.
Potential clients will connect with you when they like what they see either on your profile or once you’ve submitted a profile.
One helpful thing you can do is take notes on every project for which you submit a proposal. This will help you develop some questions to ask on any discovery calls. What are discovery calls? Basically, interviews. But I try to stay away from employee/employer language when we talk freelancing because I feel like it puts both clients and freelancers in the wrong frame of mind.
Be prepared for any questions by checking out what you can about a client. Some clients are going to be completely anonymous, and that is okay, there’s nothing fishy about it. Other clients will leave their names and companies so you CAN check them out. Do as much due diligence as you can prior to speaking on the call/video conference.
This is super important. Follow up with any potential clients that you’ve had a discovery call with and feel like would be a great fit. Just a short message saying “thanks for your time and I hope to hear from you soon.”